How do you do it? Part 3: The Awakening.

Sitting back and thinking about it, I probably should have put this as the first part – buy hey. Here we are. You really want to know how I do it all? The big, huge, deep and dark secret? I don’t. I don’t do it all. It might seem like a lot to you, but…

First of all, Imma say it. Second of all, the customer is wrong.

Oooooh… controversial, right? Yas! I’m feeling a little sassy today! Seriously though. My ‘real’ job – is literally a Customer Experience Manager. My job, is to make sure that your experience, at my shop, is amazing. We have that crap down, too. I mean, I am super good at my job. I am great at…